At Arrow Claims Management, we are committed to protecting your personal data and respecting your privacy. We understand the importance of your personal information and will only use it in accordance with the UK’s data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy outlines how we collect, use, and share your personal information, and the rights you have regarding your data. It applies to our website, communications via email and SMS, and any other methods we use to collect information.
We may update this policy from time to time. If changes are made, we will publish the updated version on our website and, where appropriate, notify you via email. Unless legally required otherwise, we will provide at least 30 days’ notice before changes take effect.
In this policy, references to “we”, “us”, or “our” refer to:
Arrow Claims Management
52 Somerford Way, London SE16 6QW, United Kingdom
Registered in England and Wales | Company No: 5204255 | VAT No: 848608391
📞 07440 635884
📧 contact@arrowclaims.co.uk
Arrow Claims Management is a UK-based accident claim management company specialising in road traffic accident claims and the provision of credit hire vehicles to clients involved in non-fault accidents. We act as a data controller for the personal information we collect and process.
We only collect information necessary to provide and improve our services. This may include:
We generally rely on lawful bases other than consent to process your personal data. Where consent is required, we will request it explicitly. You have the right to withdraw your consent at any time by contacting us.
To provide our services effectively, we may share your personal, vehicle, and insurance details with:
These third parties are responsible for informing you about how they process your data.
If you apply for a role at Arrow Claims Management, we will use the information you provide solely for recruitment purposes and to monitor recruitment statistics. We will not share your data with third parties without informing you, unless required by law (e.g., for criminal record checks).
Once employed, we maintain a secure employment file for each staff member, used only for employment-related purposes. After employment ends, we retain this file in accordance with our data retention policy.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Arrow Claims Management
📍 52 Somerford Way, London SE16 6QW, United Kingdom
📞 07440 635884
📧 contact@arrowclaims.co.uk
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