+44 7440 635884    contact@arrowclaims.co.uk  52 Somerford Way, London SE16 6QW, UK

Privacy Policy

Introduction

At Arrow Claims Management, we are committed to protecting your personal data and respecting your privacy. We understand the importance of your personal information and will only use it in accordance with the UK’s data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy outlines how we collect, use, and share your personal information, and the rights you have regarding your data. It applies to our website, communications via email and SMS, and any other methods we use to collect information.

We may update this policy from time to time. If changes are made, we will publish the updated version on our website and, where appropriate, notify you via email. Unless legally required otherwise, we will provide at least 30 days’ notice before changes take effect.

Who We Are

In this policy, references to “we”, “us”, or “our” refer to:

Arrow Claims Management
52 Somerford Way, London SE16 6QW, United Kingdom

Registered in England and Wales | Company No: 5204255 | VAT No: 848608391
📞 07440 635884
📧 contact@arrowclaims.co.uk

Arrow Claims Management is a UK-based accident claim management company specialising in road traffic accident claims and the provision of credit hire vehicles to clients involved in non-fault accidents. We act as a data controller for the personal information we collect and process.

Information We Collect

We only collect information necessary to provide and improve our services. This may include:

  1. Personal Information You Provide
    • Name, postal address, phone number, email address
    • Driving licence details
    • Any confidential documents related to your car accident claim
    • Information submitted via our website, email, social media, or phone calls
    • Details provided in relation to a claim or road traffic accident
  2. Information from Third Parties
    • Data from your motor insurance provider, insurance intermediary, vehicle dealership, repair service, or other service providers who believe our services may be relevant to you
    • Information from subcontractors (e.g., technical, payment, and delivery services), search information providers, and credit reference agencies
    • Checks against government financial sanctions lists
  3. Vehicle Tracking Data
    • Our rental vehicles may be equipped with tracking devices to prevent theft and monitor vehicle return status
    • We do not use this data to analyse personal behaviour
    • Alerts may be received for speeding or entry into high-risk areas (e.g., UK ports, Eurotunnel)
    • This data may be used for legal purposes and shared with law enforcement if necessary

Your Choices: Consent and Opt-Out

We generally rely on lawful bases other than consent to process your personal data. Where consent is required, we will request it explicitly. You have the right to withdraw your consent at any time by contacting us.

Sharing Your Information

To provide our services effectively, we may share your personal, vehicle, and insurance details with:

  • Solicitor firms and third-party service providers involved in the claims process
  • Affiliated companies under common ownership or control, where necessary to deliver services

These third parties are responsible for informing you about how they process your data.

Job Applicants and Former Employees

If you apply for a role at Arrow Claims Management, we will use the information you provide solely for recruitment purposes and to monitor recruitment statistics. We will not share your data with third parties without informing you, unless required by law (e.g., for criminal record checks).

Once employed, we maintain a secure employment file for each staff member, used only for employment-related purposes. After employment ends, we retain this file in accordance with our data retention policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Arrow Claims Management
📍 52 Somerford Way, London SE16 6QW, United Kingdom
📞 07440 635884
📧 contact@arrowclaims.co.uk