How to Complaint – Arrow Claims

Complaints Policy

You can contact our complaints department via any of the following methods:

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Complaints Policy Continental Car Hire Ltd

At Continental Car Hire Ltd, we are committed to providing a high standard of accident management services to all our clients. This includes car hire, vehicle recovery, storage, medical arrangements, and overall claims handling. We value your feedback and take complaints seriously as part of our commitment to continual improvement.

If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can resolve the matter promptly and fairly.

What Can I Complain About?

We handle complaints related to, but not limited to:

Car Hire Issues

Problems with the vehicle provided, including condition, availability, or replacement.

Staff Conduct

Any concerns regarding the professionalism or attitude of our staff.

Payment or Billing Issues

Disputes about charges, payment delays, or unclear invoices.

Service Quality

Delays, lack of communication, or dissatisfaction with storage, recovery, or medical services.

If your complaint does not fall into the categories above, we still encourage you to contact us so we can assist you appropriately.

What Information Do We Need?

To help us deal with your complaint quickly, please provide the following:

Full Name and Contact Details
Reference or Claim Number (if available)
Description of the Issue – including what happened, when it occurred, and who was involved
Any Supporting Documents or Images
Your Preferred Resolution – what you would like us to do to resolve the matter