+44 7440 635884    contact@arrowclaims.co.uk  52 Somerford Way, London SE16 6QW, UK

Most Commonly Asked Questions About Us.

Got questions? We’ve got answers! Learn more about our services, processes, and how we make things simple for you. From claims to support, everything you need is right here.

Quick Contact
Q: How do I start a vehicle damage claim?

A: You can start by contacting us with your accident details. We’ll guide you through the process and handle communication with insurers.

Q: Do I need to pay upfront for repairs?

A: No, we manage the claim and ensure repairs are covered by the responsible party’s insurer.

Q: How long does a damage claim take?

A: Most claims are resolved within 2–4 weeks, depending on the complexity and insurer response.

Q: What is Credit Hire?

A: Credit Hire provides you with a replacement vehicle after an accident, at no upfront cost. The charges are claimed from the at-fault insurer.

Q: How quickly can I get a replacement car?

A: Usually within 24 hours after your claim is approved.

Q: What qualifies as a personal injury claim?

A: Any physical or psychological injury caused by an accident that wasn’t your fault.

Q: How much compensation can I expect?

A: It depends on the severity of your injury and its impact on your life. We’ll assess and advise you.

Q: Do I need medical reports for my claim?

A: Yes, medical evidence is essential. We help arrange assessments if needed.