Have you been involved in a no-fault accident? You deserve lawful compensation for personal injuries! Let Arrow Claims Management take the stress off your shoulders and handle your personal injury claim with expert care, support and 20+ years of experience.
Continental Car Hire is a reliable option for whiplash injury claims because of the following;
Fast, easy, and tailored to your needs—simply fill out the form and we’ll provide a personalized insurance quote in no time.
If you’ve been involved in a non-fault accident, you are entitled to a replacement vehicle at no cost to you. At Arrow Claims Management, our credit hire solutions keep you mobile with a like-for-like vehicle while we handle your claim—without affecting your own insurance policy. We provide specialist support for non-fault drivers, ensuring your rights are protected and your daily routine faces minimal disruption.
Credit hire is a service that provides a replacement vehicle to drivers who were not at fault in an accident. The cost of the hire is recovered from the at-fault party’s insurer. Unlike standard car rental, credit hire ensures you receive a vehicle similar in size and specification to your own, so you can continue life as normal while your car is repaired or replaced—without any negative impact on your insurance policy.
A credit hire company specializes in providing replacement vehicles to non-fault drivers. Many also operate as accident management companies, meaning they don’t just supply the vehicle—they manage the entire claims process. This includes:
Choosing Arrow Claims Management means you benefit from expert claim handling, dedicated service, and a commitment to reducing stress and inconvenience.
Credit hire began in the 1980s as a way to help non-fault drivers regain mobility quickly after an accident. Today, it’s a well-established part of the insurance industry, supported by organizations like The Credit Hire Organisation (CHO) and governed by protocols such as The General Terms of Agreement (GTA). These frameworks ensure fairness and protect drivers from bearing costs caused by someone else’s mistake.
Many drivers instinctively contact their own insurer after an accident—but for non-fault incidents, this may not be the best option. Here’s why choosing a specialist service like Arrow Claims Management is better:
You may be eligible to claim for:
We offer both accident management and credit hire services, giving you a complete solution under one roof. From vehicle recovery and repairs to providing a replacement car and handling all insurer communications, we manage everything—saving you time, stress, and money.
At Arrow Claims Management, we understand that the claims process can feel overwhelming. Our FAQ section is designed to answer common questions about personal injury claims, eligibility, required documents, timelines, and costs. Whether you’re wondering how long you have to file a claim, what evidence you need, or how our “no upfront cost” policy works, you’ll find clear and straightforward answers here. If your question isn’t listed, our support team is always ready to assist you—just give us a call or book a free consultation.
Credit hire is a service that provides a like-for-like replacement vehicle after a non-fault accident, with costs recovered from the at-fault party’s insurer.
No. There are no upfront costs; charges are claimed from the at-fault insurer.
No. Claims are made against the at-fault insurer, so your policy and bonus remain intact.
Until your car is repaired or your claim is settled, subject to reasonable need.
You’ll receive a like-for-like vehicle matching your own in size and specification.
Non-fault drivers whose vehicles are undriveable, being repaired, or written off.
Accident details, proof of non-fault, your ID, and the at-fault driver’s insurance details.
Our legal partners will pursue recovery, but you may have some liability under the agreement.
We specializes in vehicle damage claims, personal injury compensation, and credit hire services.
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